We respect your privacy and provide transparent, effortless mechanisms to delete your account and associated personal data at any time. You can delete your account instantly from within each mobile app, or submit an email request through this public web page without needing the app installed.
How to Delete Your Account
You have two methods to request permanent account deletion:
Method 1: Instant In-App Self-Service Deletion (Recommended)
If you currently have any of our Flutter apps installed on your device (Namma Campus, Namma PGCET, or Namma PUC), you can immediately delete your account directly inside the app:
Open the App & Log In
Launch the respective Namma app (Campus, PGCET, or PUC) on your Android device and ensure you are logged in to the account you wish to delete.
Navigate to Profile / Settings
Tap on your Profile tab in the bottom navigation bar or open the Settings menu from the top drawer.
Select "Delete Account"
Scroll down to the Account Management section and select Delete Account.
Confirm Deletion
Review the warning modal detailing irreversible data removal, enter your password or re-authenticate via Google Sign-In if prompted, and confirm Permanently Delete Account.
Upon confirmation, the app will execute an immediate purge of your records from our cloud backend and sign you out.
Method 2: Web / Email Deletion Request (External URL)
If you have uninstalled the application, lost access to your device, or prefer to submit a manual deletion request online, you can email our dedicated Data Protection & Support Desk.
Please send an email to support@nammacampus.in from the email address registered with your account:
Compose Deletion Request Email
What Data Is Permanently Wiped?
When your account deletion is processed (either instantaneously via the app or within 48–72 business hours via email verification), the following data is permanently wiped from our production infrastructure:
| Data Category | Specific Data Elements Wiped | Backend Service |
|---|---|---|
| Identity & Credentials | User ID (UID), primary email address, phone number, password hash, and OAuth provider tokens. | Firebase Authentication |
| Profile & Academics | Name, college/branch selection, semester/PUC stream, profile preferences, and display avatars. | Cloud Firestore (users/{uid}) |
| App Engagement | Saved bookmarks, customized syllabus track records, study notes, mock test history, and quiz attempts. | Cloud Firestore subcollections |
| Push Notification Data | FCM (Firebase Cloud Messaging) device notification tokens unlinked and removed. | Firebase Cloud Messaging |
| Local Device Data | Local cached files, SQLite/Hive storage, and secure shared preferences are destroyed upon sign out. | Client Device Storage |
Data Retention Policy & Statutory Exceptions
We do not retain personal student data once an account is deleted. However, in accordance with applicable Indian laws and financial regulations:
- Financial & Transaction Records: If you made any digital payment or transaction (e.g. for premium study material packs or test series), transaction receipts, GST invoices, and payment gateway references (Razorpay/Google Play In-App Billing records) must be retained for up to 7 years in compliance with the Companies Act, Goods and Services Tax (GST) Act, and applicable financial auditing statutes. This retained data is strictly archived for statutory compliance and is never used for marketing or profiling.
- Security & Abuse Prevention Logs: Standard server access telemetry and API call logs (stripped of personal identities) are rotated and purged automatically within 30 days.
Processing Timelines
- In-App Deletion: Effective immediately (real-time wipe).
- Email Verification Requests: Processed within 48 to 72 business hours upon ownership verification of the registered email address.
Account deletion is permanent. Once completed, your past mock exam scores, saved syllabus bookmarks, and personal notes cannot be recovered. If you wish to use the service again in the future, you will need to create a fresh account.
Grievance Officer & Privacy Contact
For questions, status checks, or assistance with account deletion across any of our applications:
Grievance & Compliance Officer
Namma Ed-Tech Ecosystem (nammacampus.in)
Email: support@nammacampus.in
Response Time: Within 48 hours